BOOKING TERMS AND CONDITIONS Download PDF copy

1.1 All bookings accepted by us are subject to these terms and conditions.

1.2 Reference to Sunshine Villa Floridaor US refers to the owners: J Skipp, and J A Skipp, and/or the home management agents RMG Orlando Villas. The client is you, the renter or that person who pays the refundable security deposit.

2 Booking procedure and payment terms

2.1 Clients must complete the Booking Registration Form and return it promptly. The deposit must be paid at the time of booking through our Home-Away On-Line facility (or other online service), a “Payment Request” will be emailed to you to facilitate the payment, or, where time permits, deposit payments can also be accepted by bank transfer or £sterling or US$ cheque made payable to J Skipp for the amount quoted.

2.2 Any provisional booking will be held for seven days pending receipt of the signed Booking Registration Form and deposit in respect of the accommodation. A booking will be considered firm when the deposit has been cleared to our HomeAway, Flipkey or bank account and we have confirmed the booking in writing to the client.

2.3 The full rent is due 65 days before the date you arrive at the home. Optional items are listed on the booking form and the charge for these services is payable with the rental unless otherwise stated. No reminder will be issued. Bookings made within 65 days of arrival are payable in full at the time of booking, together with the security deposit, through the on-line booki8ng facility or other agreed method. The deposit will become the refundable security deposit when the rental charge is paid. Security deposits will be returned to the client within 2 weeks of vacating the property in good order, see clause 4.10

2.4 You may change your booking where practicable, -in which case we will make every effort to accommodate any requests. There may be a £20 administration fee for this service.

3 Cancellation

3.1 The client may cancel the holiday booked at any time after it has been confirmed. Cancellation must be in writing.

3.2 We reserve the right to cancel the holiday if payment has not been received in accordance with clause 2.1 & 2.3 above.

3.3 The following cancellation charges will apply to all rentals cancelled in accordance with clauses 3.1 and 3.2 above:-

More than 65 days prior to departure - loss of rental deposit.

30 to 65 days - 50% of total rental

Within 30 days - 100% of total rental

3.4 In the unlikely event that circumstances beyond Sunshine Villa Florida’s control necessitate the cancellation of the rental arrangement, Sunshine Villa Florida will endeavour to find an alternative accommodation through its agents, but reserves the right to cancel any bookings at any time and will only be liable to refund monies already paid to US by the Client.

4 Accommodation

4.1 The accommodation provided is only for the use of persons named by the client on the Booking Registration Form, subletting, sharing or assigning are prohibited.

4.2 The property will be available to clients from 4p.m. Florida time on the day of arrival unless otherwise agreed. All accommodation must be vacated by 10 a.m. Florida time on the day of departure, unless a late departure is agreed and paid for in advance.

4.3 An adult must accompany persons under the age of 21.

4.4 We will not be liable for any loss or injury resulting from the use of the property, its contents, games room or pool.

4.5 Swimming pools are dangerous and ours is not to be used by children without responsible adult constant supervision.

4.6 The home is in a largely residential area and improper or disruptive behaviour will not be acceptable. Sunshine Villa Florida reserve the right to decline all male or all female parties. Groups must be only of the size and persons specified on the Booking Reservation Form. Failure to comply will render the booking void and our managing agents have the right to evict your party from the home and notify law enforcement authorities as appropriate.

4.7 The fences fitted to secure the pool area are fitted under State Safety Regulations and are for your children’s safety and security. Children and non-competent swimmers must have responsible adult constant supervision when the fence is removed.

4.8 All electric, air conditioning/heating, TV, towels, linens, utensils and kitchenware are included as described in our brochure/website, except for optional items such as heating the pool or safe rental etc as described on the Booking Form. We reserve the right to modify the contents of the home at any time as necessary and replace contents damaged or removed by guests, at our discretion. The photographs and descriptions are accurate at the time of publication. The house inventory and property (other than the cool box and beach toys) including towels must not be taken away from the premises without express prior agreement.

4.9 The villa includes a baby-gym mat, stroller (pushchair), Greco travel-cot and a high-chair. These items are included without charge but the renter undertakes to use them only as per the manufacturers instructions, to thoroughly assert their safety before use and to do so entirely at the renters own risk. The renter must set them up and pack them away at the end of the vacation in accordance with the manufacturers instructions, failure to do so will require a specific visit by the management company which will be charged against your security deposit.

4.10 The home is prepared and inspected prior to your arrival but should you find any damage, breakage or anything amiss upon your arrival you must report it immediately to the managing agents as in clause 6.1. Damage or breakage occurring during your rental will be deducted from your Security Deposit as described on the booking form.

4.11 ALL external doors must be kept shut when the Air Conditioning is switched on. The A/C may be switched off at the thermostat if you wish to leave doors open. Running the A/C with doors open can overload and shut down the A/C.

4.12 Guests must not park their vehicles on the grass. There are irrigation pipes below which can be ruptured by the vehicle causing unlimited flooding, costs and damage, which you will be responsible for.

5 Pool Heating.

5.1 If pool heating is paid for, the electric heat pump will be turned on for when you arrive. The renter must deploy the Solar Pool Cover each night. The pump and heater will run from 9am to 6pm (approx.) each day. The thermostat will be set to 85F and under normal circumstances and proper use this water temperature can be expected after it has had time to warm-up, however, under colder weather conditions the heat pump cannot raise the water temperature more than about 10-15degrees above the air temperature, and it may take longer than usual to reach this temperature. The renter accepts this limitation and that we are not liable should cold weather make it impossible to raise the water temperature to the thermostat setting. Should cold weather make it impossible for the pool to heat satisfactorily, the renter is at liberty to request that the heating be turned off by contacting RMG Orlando Villas during office hours, and pool heat charges will cease from when the heating is turned off, subject to a minimum of 3 days charge. Guests must not attempt to adjust or tamper with in any way, the pool timer or heater, they are locked for a reason. Tampering will be considered fraudulent and appropriate measures taken.

6 Complaints

6.1 In the unlikely event that the client has any reason for complaint or dissatisfaction, they must contact Sunshine Villa Florida’s Management Company caring for the property in Florida immediately so that remedial action may be taken. Details will be found in the accommodation: RMG Orlando Villas, Tel: 352-702-1219 or free phone: 1-866-552-2764.

7 Smoking

7.1 For the comfort and safety of clients and guests, smoking is not permitted in the home. Smokers may do so in the pool/patio area, ensuring the odours do not drift into the house. You will forfeit your full security deposit to pay for additional cleaning & deodorising costs if you or any of your party choose to ignore this condition of booking.

8 Animals and Pets

8.1 Animals and Pets are NOT permitted in the Home. This condition is strictly enforced.

9 No Daily Maid Service

9.1 While linens and bath towels are included in the home, daily maid service is not included in the rental rate and you must keep the home, towels and linens clean. We suggest you bring beach towels or buy them locally. We do not permit towels or linens to be taken from our home. An initial supply of soap,shampoo, toilet roll, and dishwasher tab is provided, replenishment of these and other consumables must be supplied by you.

10 Hurricane or Storm Policy

10.1 Florida has a semi-tropical climate and may be subject to hurricane or storm. The client must take all steps to ensure the safety of themselves, their party and the home/property. No refunds will be given unless:

a. The National Weather Service orders mandatory evacuation in a "Tropical Storm/Hurricane Warning area" and/or

b. A "mandatory evacuation order has been given for the Tropical Storm/Hurricane Warning" area of residence of a vacationing guest.

The day that the National Weather Service orders a mandatory evacuation order in a "Tropical Storm/Hurricane Warning," area, we will refund:-

a. Any unused portion of rent from a guest currently registered,

b. Any unused portion of rent from a guest that is scheduled to arrive, and wants to shorten their stay, to come in after the mandatory evacuation is lifted; and

c. Any advance rents collected or deposited for a reservation that is scheduled to arrive during mandatory evacuation period.

11 BBQ/Grill

A charcoal BBQ is provided free to use which must be used only by responsible adults over 21 and competent with the safe use of BBQ’s. It must not be lit within the screened patio area and must be used only outside in the open. It must be put away safe when cooled.

BBQ cleaning is not included in the rental charge. Should you choose to use the BBQ, it must be cleaned thoroughly and hygienically by you before departure and stowed away in the appropriate place in the garage. BBQ components (except utensils) must not be cleaned in the dishwasher. Failure to clean the BBQ will force us to engage a cleaning service specifically for this purpose which will result in the $85 charge being deducted from your deposit. In using the BBQ the client accepts full responsibility for the BBQ and consequences of its use, and agrees without reservation to these terms. Additional Terms apply if use of the optional gas BBQ/Grill is requested.

12 Safety and security.

The home is fitted with a Smart Home safety and security system. This is to deter and detect intrusion, and protect yours and our property. This includes automated electrical items and an external camera on the front and rear of the house. There are no internal cameras. Guests have the ability to turn off the rear camera when using the pool.

13 Force Majeure

13.1 We can accept no responsibility for, and shall not be liable in respect of loss or changes caused by force Majeure e.g. Strikes, Fire, Flood, Closure of Airports, Weather Conditions, War, Riots, Terrorist Activity, theft, malicious mischief or any other event beyond our control.

YOU ARE RESPONSIBLE FOR ENSURING THAT YOU HAVE VACATION/ HOLIDAY/TRAVEL INSURANCE TO COVER CANCELLATION OR OTHER LOSS OR ACCIDENT WHICH MAY OCCUR DURING YOUR VACATION.